ET&T Distributors, provider of commercial grade patio furniture, is committed to providing our customers total satisfaction. Every time. Guaranteed.
Contact us at email@example.com or call 1.888.642.2226 Monday thru Friday from 9am-5pm eastern time.
Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.
ET&T Distributors is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an E-mail to firstname.lastname@example.org with "unsubscribe" as the subject line.
ET&T Distributors does not sell, trade or rent your personal information to others.
We offer a SECURE SERVER for your credit card processing. We accept Visa, MasterCard, and American Express. Credit cards are processed just prior to the time we ship. We also accept personal checks and cashiers checks from mail or phone orders. You may call us at 1.888.642.2226 to place a phone order, if we are out, please leave a voice mail message and we will return your call promptly. Don't forget to tell us where you are calling from so we can allow for time zone changes!
In order to keep shipping costs down - we ship factory direct.
We work closely with the manufactures to insure timely delivery and list where possible the estimated delivery time to your door. ET&T Distributors is not responsible for any changes in the estimated arrival of the items. Shop early to assure timely arrival. In the event of a late delivery, print a picture of the item from our site and put it in a nice card and tell the person the gift is on its way!
We currently offer ground shipping on our website, if special shipping time is requested, please contact us at 1.888.642.2226 9 AM to 5 PM Eastern time, Monday to Friday and we will work to arrange special expedited shipping after quoting the increased shipping costs.
We use commercial truck lines for shipping our large items which are too large for UPS/Fed Ex handling.
Commercial truck line deliver what is referred to as "Curb side delivery" - if you require additional services in delivery such as inside delivery or lift gate service, there will be an extra charge for these services. Lift Gate Fees average $45 and inside delivery depends on where they have to delivery and are at your responsibility.
Shipping is charged based on weight & size of item on shipments to addresses in the 48 Continental United States. Please call for shipping costs to Alaska, Hawaii and Puerto Rico. Canada: We are able to ship many of our items to Canada, if interested in Canadian shipping - please email us what items and what province and we will respond with shipping costs prior to processing any orders. All items are shipped insured. If damage is done in shipping, please report to us within 48 hours as we need to contact shipper to file damage claim forms. Replacement of damaged parts or pieces will gladly be sent to you at no cost.
ET&T Distributors is required to collect sales taxes for shipments in Florida and some select states.. It is up to you if your order is shipped to other than Florida to comply with applicable sales tax in your state, as we do not collect or file sales taxes except for Florida.
Our Return Policies
Damage in Shipping:
Please notify us immediately if an item is damaged. We will arrange to have damaged item returned and replacement of the item you purchased shipped to you. Please report the damage within 48 hours to our Customer Service Department 1.888.642.2226 so that we may notify the shipping company of the damage and file the necessary damage claims.
We offer a 7 day return policy on Resin pieces only. There are ABSOLUTELY NO RETURNS OR EXCHANGES on custom Aluminum Pieces.
If for some reason you are unhappy with your purchase, call our Customer Service at 1.888.642.2226 or email us at email@example.com within 7 business days for a return approval and shipping instructions. We ship factory direct so returns will be to the Factory address provided in the return instruction. ALL RETURNED ITEMS ARE SUBJECT TO A 25% RE4STOCKING FEE AS WELL AS ORIGINAL FREIGHT AMOUNT AND RETURN FREIGHT. NO RETURN WILL BE ACCEPTED WITHOUT ITS ORIGINAL PACKAGING AS WELL AS INITS NEW CONDITION. THESE RETURN TERMS ARE NOT SUBJECT TO CHANGE.
Customers are responsible for returning the item in the original packaging and in saleable condition. Please properly package and insure the item so a claim can be filed with the carrier if damage occurs during return shipping. Claims can not be made on items not properly and securely packaged.
Customized and Custom Made items can not be returned.
Credit will be issued when we receive notification that the item has been received in good condition at the factory typically in 4-6 weeks.
DO NOT RETURN WITHOUT AUTHORIZATION - IT WILL BE REFUSED AND NO CREDIT ISSUED.
ET&T Distributors, Patio Furniture Suppliers.
TERMS AND CONDITIONS
Your credit card purchase will be processed when we confirm your freight amount and complete your purchase.
- All custom merchandise ordered is non-cancelable and non-returnable. To return stock merchandise, you are required to pay a 25% restocking fee, original shipping & handling fee and the new shipping fee. Authorization from ET&T Distributors, Patio Furniture Suppliers is required before returning merchandise for credit.
- All orders will be scheduled to ship as soon as possible (ASAP) unless otherwise requested by the customer. Requests to change delivery schedules must be made in writing seven days prior to scheduled shipment. Costs due to changes of the delivery schedule will be advised in advance and billed to the purchaser.
- ET&T Distributors, Patio Furniture Suppliers does not guarantee any delivery dates. Any consequential or other expenses due to delays are the responsibility of the purchaser.
- Title to all merchandise shipped transfers to the purchaser when accepted by the carrier. Any damage in shipment must be noted in writing on the delivery receipt and supplied to ET&T Distributors, Patio Furniture Suppliers not later than three days after receipt. It is suggested to write "Accepted subject to later recount and inspection for hidden damage" on the shipping receipt.
- Warranties are provided by the manufacturer to the purchaser and are
subject to their terms and conditions. ET&T Distributors, Patio Furniture Suppliers does not extend
either implied or any additional warranty for merchandise sold.
- ET&T Distributors, Patio Furniture Suppliers is held harmless against all claims of liability resulting from the use of merchandise purchased.
- Set-up, assembly, and/or installation are not included in the purchase of any merchandise sold by ET&T Distributors, Patio Furniture Suppliers Receiving the merchandise is the sole responsibility of the purchaser.
- Orders shipped to Florida addresses will be charged a 7% sales tax unless you send us proof of your tax exempt status.
Place Your Order For Commercial Furniture by Calling 888-642-2226